Timely, competent maintenance is the key to protecting your investment. Our goal is to provide you with this important service at a reasonable price using only the most qualified personnel.
In addition, it is our aim to prevent major repair bills. We accomplish this through constant supervision, routine inspection, and regularly scheduled maintenance and by selecting those tenants who will take pride in their leased home.
All of our repair and maintenance services ae performed by independent vendors and contractors. Each has been selected because of his/her ability to provide you the best possible service. Our intent is to provide quality service contractors at a low cost.
Our maintenance responsibilities are defined by the Property Management Agreement.
You may reserve the right to control all, or a particular part of the repair or maintenance responsibilities if your desire.
We require that a minimum balance of $100.00 be kept in your account to cover routine repairs. However, true emergency repairs (a broken water heater for example) will never be delayed because of a lack of covering funds.
Before any repair or maintenance work is performed, the job request is carefully reviewed. the job is assigned and a work order completed only after the request has been approved by the property manager. Our maintenance personnel will not perform unauthorized jobs requested by a tenant. In addition, requests for maintenance work that is the tenant's responsibility, or of repairs caused by tenant negligence, will be charged to the tenant.
A company representative is available to our tenants Twenty-four hours a day, Seven days a week for any maintenance emergencies (no heat, backed up sewer, broken pipes etc) AND we have a mainenance request form available to our tenants HERE
We ensure the quality of the work performed by making spot checks and follow-up inspections. You are further protected because each job is fully documented in writing and backed with receipts by our comprehensive accounting system.
Routine repair and maintenance will be performed as needed and will be based on urgency and importance. For any major job we will obtain written estimates from three different companies and notify you before we proceed.